Effective Date: June 6, 2025

Lumen Labs(“we”, “us”, or “our”) respects your privacy. This Privacy Policy describes how we collect, use, and protect your information when you interact with our website or place an order for our products.

1. Information We Collect

We may collect personal information through various interactions with Lumen Dash, including but not limited to contact forms, customer support requests, product registrations, and order fulfillment (where applicable).

This information may include:

• Name
• Email address
• Message content
• Order number or product serial number (if provided)
• IP address
• Browser user agent

We collect this information solely for the purpose of responding to inquiries, providing support, and improving our products and services. We do not collect payment or billing information directly through our website.

We do not collect personal data through the Lumen Dash software or hardware at this time.

2. How We Use Your Information

We use the information collected to:

• Process and fulfill your order

• Provide customer support and warranty service

• Communicate updates related to your purchase (e.g., shipping, software updates)

• Improve our products and services

We do not sell, rent, or share your personal information with third parties.

3. Cookies and Analytics

Our website may use cookies and tracking technologies, such as Google Analytics, to help us understand website traffic and improve user experience.

Google Analytics may collect anonymized usage data, including browser type, pages visited, and time spent on the site. This data does not identify individual users.

To learn more about how Google handles your data, visit: https://policies.google.com/technologies/partner-sites

4. Data Security

We take reasonable steps to protect your information, including the use of SSL encryption and secure payment gateways. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to:

• Access or request a copy of your data

• Correct or delete your data

• Withdraw consent

To exercise your rights, contact us at: support@lumenlabs.app

6. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with an updated “Effective Date.”

7. Contact

If you have questions or concerns about this Privacy Policy, please contact us at:

Lumen Labs
PO Box 428
Bellevue, NE 68005-0428
info@lumenlabs.app